Granby Primary School

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Complaints

We work very hard to meet the needs of children and families at Granby. However, we recognise that we are only human and sometimes things go wrong. If you have any concerns at all, please raise them with your child's class teacher. In the vast majority of cases, any issues can be dealt with and cleared up by the class teacher very quickly.

If however, the issue is not resolved, please make an appointment to see the Head Teacher and it can be discussed informally. We hope we can find a mutually acceptable way forward through these informal channels.

If you have done both of these things and your issue is still not resolved, you can invoke the Complaints Policy, a copy of which can be downloaded here. The first step  is to formally put your concerns to the Head in writing. Further attempts will be made to resolve the issues.

Following this, if you are still unhappy with the way the situation has been addressed, you can write to the Chair of Governors, care of the school. The Chair of Governors will review the matter and investigate using a variety of methods, as appropriate to the situation. The Chair of Governors will either uphold (agree with) the Head's decision / actions; or ask for further actions to be taken.

Complainants who are unhappy with the decision made by the Chair of Governors can appeal to a Complaints Panel made up of members of the Governing Board. The panel will hear from both parties, will speak to any witnesses on either side, and decide whether or not the decisions / actions should be upheld. If the complainant is still unhappy, they can raise the matter with the Secretary of State for Education.

This process is set out in much more detail in the policy. Happily, most issues can be addressed quickly and easily through your child's class teacher, so that should always be your starting point. 

Granby Primary complaints policy